Return & Replacement Policy

Returns

We do not accept returns or refunds. All sales are final. We request our customers to carefully review their order details before completing the purchase.

Replacement Policy

We offer replacements only under the following conditions:

• Incorrect item received
• Product is defective upon arrival
• Parcel is damaged during transit

Mandatory Requirement

To process any replacement request, customers must provide a complete, uncut unboxing video from start to end. The video must clearly show:

• Package condition before opening
• All labels on the parcel
• The product received

This video is required as proof for verification and claim purposes.

How to Request a Replacement

• Email us at support@pronaari.com within 24 hours of delivery
• Attach the unboxing video along with your concern

Note: Requests raised after 24 hours of delivery may not be eligible.

Replacement Process

• Once we receive your request, our team will review the details
• If approved, the replacement product will be delivered within 7 days
• Pronaari reserves the right to refuse any request that does not meet the above requirements

Refund Policy

• Refunds are only applicable in cases where the product is defective or damaged upon receipt
• Customers must contact us within 3 days of delivery at support@pronaari.com
• An unboxing video is mandatory for all refund requests

Refund Process

• The product must be returned to us for inspection
• Once approved, the refund will be processed
• The original shipping fee will not be refunded