Return Policy
At Pronaari, customer satisfaction is our priority. However, due to the nature of our curated collections, we do not accept returns, and all sales are considered final. We strongly encourage customers to review product details, size guides, and images thoroughly before making a purchase.
Replacements
A replacement will only be issued under the following conditions:
- You received an incorrect item.
- The product was damaged on arrival.
- The parcel was visibly tampered with or damaged during transit.
Important Conditions for Replacement
To be eligible for a replacement, customers must:
- Record a full, uncut unboxing video showing the package from the moment it is opened, ensuring all labels and product tags are clearly visible.
- Send the video to us at support@pronaari.com within 24 hours of delivery. Any requests beyond this period will not be accepted.
- The video acts as proof and helps us investigate the issue with our shipping partners or with us.
Contact Us
If you have any questions about our Return Policy, please contact us at:
Email: support@pronaari.com
Phone: (+91) 8700185005