Replacement Policy

Review Process

Once we receive your email along with the video evidence, we will review the concern within 2-5 business days. If the claim is approved, we will arrange for a replacement or provide an appropriate resolution.

Note

• Replacements are subject to availability. If the item is out of stock, a suitable alternative or store credit may be offered.
• Pronaari reserves the right to decline any replacement request that doesn't comply with our policy or lacks sufficient evidence.
• This policy applies to online orders only.

Eligibility Requirements

To be eligible for a replacement, please ensure you:

• Record a full, uncut unboxing video showing the package from the moment it is opened.
• Ensure all labels and product tags are clearly visible in the video.
• Send the video to support@pronaari.com within 24 hours of delivery.

Contact Us

If you have any questions about our Replacement Policy, please contact us at:

Email: support@pronaari.com
Phone: (+91) 8700185005